POLICIES & NOTICES
Pricing
TaxiScot Ltd’s prices are calculated manually with the distance, time of travel and number of passengers traveling taken into consideration.
TaxiScot Ltd reserves the right to provide an upgraded car type from the original selected if your chosen vehicle is unavailable.
Waiting Time
On Journeys collecting from an airport TaxiScot Ltd does not charge for the 1st 30 minutes waiting time after the plane has landed.
Waiting time charges will however start once the 1st 30 minuets has elapsed from when the aircraft has landed and will be charged, regardless of reason, at £20/hr pro rata.
Waiting time for all other journeys will be charged at £20/hr pro rata from the scheduled pick up time. The driver will ask you for the money or we can take this from your card if you prefer.
Tolls :
Any Tolls are not included in the instant online quotes. The driver will ask you for the money or we can take this from your card if you prefer.
Amendments
Any amendment must be made via an email or by telephone to us to which you will receive an email confirming the amendment. Amendments must not be made with your driver.
Re-Booking
All bookings must be made through the office either via the website, telephone or e-mail. In this way confirmations are sent out and the journey is insured.
Cancellations
TaxiScot Ltd will accept any cancellation as long as 24 hours notice is provided. There will be a £3 or 10% (whichever is higher) administration / transaction charge per journey. All cancellations must be made via an email to which you will receive confirmation by us.
If you do not receive an email from TaxiScot Ltd confirming the cancellation, then we have not received it. In this case please call our out of hours number which is 0744 334 6644
Refunds will not be issued in the following circumstances:
– No refund is made if the passenger does not show up for pre-paid journeys.
– No refund is made for cancellation of a booking with less than 24 hours notice provided or afterwards.
– All other circumstances where a refund may be possible should be addressed directly with TaxiScot Ltd’s customer services.
Complaints
Any complaints regarding service should be raised in writing with our office, preferably by reply to your confirmation email. All complaints must be submitted within 30 days of the event giving rise to the complaint.
Please note that some calls may be recorded for quality and training purposes.
